FAQs

Read our Frequently Asked Questions

Payments Questions

Does Riversage Family Counseling accept insurance?

We do our best to offer insurance coverage however not all clinicians are able to take the same insurance providers. Some insurance types that we accept, depending on provider, include:

  • Blue Cross Blue Shield
  • Medicaid
  • Medicare
  • Cigna
  • Aetna
  • United
  • Tri-Care
  • Bright health
  • EAP
May I self pay if desired, or if I don't have insurance?
Yes, you are welcome to self pay if that is preferable to you, or if you don’t currently have insurance that we take.

General Questions about Therapy or Counseling

How can therapy or counseling help me?
Individuals often seek therapy to resolve painful feelings, troubling thoughts, and distressing situations.

Through therapy, our clients learn practical ways of coping with grief, stress, depression, anger, and much more. They are able to better understand themselves, their strengths and weaknesses, their relationships, needs, and patterns.

The results include a more purposeful and satisfying experience of life.

How long will I be in treatment?

The length of time needed to address your needs and meet your goals varies from person to person, and issue to issue. In some cases, progress can be made in a short period. Other times, an individual can benefit from long-term counseling or therapy.

We can provide more information about the suggested length of treatment after your first session.

What is the first session like?
Your first session will create a time and space for you to meet your therapist. During the first session, you will discuss your goals and have an opportunity to ask any questions that may be on your mind.

If you are feeling nervous about talking to a therapist, this is a good opportunity to break the ice. The goal of the session is to instill a sense of safety and comfort.

Do you offer a telehealth option?

Telehealth services are offered through our online HIPPA compliant electronic platform. We are only able to provide telehealth services to clients who live in Colorado.

What are your COVID-19 protocols?

All providers at RFC are vaccinated and we recognize that many of our clients are as well. We still kindly request that everyone wear a mask in our waiting room in order to respect the health and safety of everyone. If you are experiencing any symptoms of illness please do not come to session but inform your clinician and determine other options that might meet your needs. All of our providers are able to work via video.

Confidentiality

Is what we discuss in counseling or therapy confidential?

Your therapy is confidential except under specific circumstances. When the safety of you or someone else is threatened, your therapist may need to report it. Specifically, your therapist must report:

  • Actual or suspected child or elder abuse
  • Threats of serious harm to another person
  • An intention or plan to harm yourself

Scheduling and Administration

How do I schedule an appointment?

You can schedule an appointment by reaching out to us on the Website Contact Form, or by dialing our office at (970) 422-3830.

Once you have a regular therapist, you can work with them directly to schedule appointments.

What forms do I need to complete?

When beginning therapy or counseling with us……….

Our Approach

Our therapists all have extensive experience working with complex issues including depression and anxiety, trauma, addiction, family issues and youth and child mental health. We pride ourselves on culturally competent and compassionate care and strive to approach healing from an attitude of acceptance.

Talk to Riversage Family Counseling today to see where we may be able to support you in your goals or recovery.

Have More Questions? Contact Us Directly!